CALL DVR: 01773 441 440
Unit 2, workshops, Pye hill Road, Jacksdale, Nottinghamshire, NG16 5LR

Frequently Asked Questions

Renters must be 25 years or above at the time of rental.
The hirer may add on an extra driver with an additional cost, provided that he/she fulfills all the necessary requirements.
For your added convenience, we can deliver and collect vehicles right at your doorstep for a nominal fee. This service is subject to availability.
Clients have the option to pay in cash or credit card or debit cards for their rental. (Note: Credit card/Debit card is still required for security).
The customer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. Excess is charged at 1500 GBP, however with purchasing CDW the excess is 750 GBP.
The Hirer should return the vehicle with the same fuel level as given. If not, the hirer will be charged the cost of fuel plus a service charge.
At the scene of an accident, you should take the same approach as you would do with your own vehicle. If you are involved in an accident and a person (other than yourself) is injured, damage is caused to another vehicle and/or an animal is killed or injured you must remain at the scene until it is reported to the authorities. During this time you must exchange details (including your vehicle registration number, name and address) with the other driver and vice versa. You may also be asked to produce your certificate of insurance at the scene or within 24 hours at your local police station. Your hire agreement will be adequate for this, and it is advisable to carry this with you whenever you are in your rental vehicle.

Whilst you may be in shock following your accident, taking a detailed description of what happened and collecting as much evidence as possible, including photographs is recommended. Makes notes and/or take photographs of the scene, the vehicles involved, damage caused and people involved. Notifying the hire company about your accident is an important step, and in some circumstances phoning the insurers immediately will minimise your costs, even in the middle of the night. These steps initiate the process to allow necessary arrangements to repair or recover your vehicle to be made on your behalf.
Report the theft to the police immediately, obtain a copy of the police report and then notify Direct Van Rental immediately ph: 01773441440.
In case the renter meets an accident and is booked by police under a hit and run report, irrespective of being culpable for his offence, he has to pay Direct Van Rental the full amount of insurance excess listed on the Vehicle Hire Agreement. But in case the client wants to go for SDW the clause does not apply. However, in all cases. A police report is a must.
Drivers are expected to abide with the traffic rules and regulations. Drivers details of the rented vehicle will be passed to the police who will send you the fines direct.
Please contact a member of staff at the location you collected the vehicle from, this will be on your rental agreement, the team member will advice you of the next steps, all fleet vehicles within Direct Van Rental are highly maintained however if you are renting a vehicle long term it may be the case where the vehicle will need servicing while you are in control of that vehicle.
yes parking is available at all of the Direct Van Rental locations, however this is at your option and Direct Van Rental take no responsibility of your vehicle or contents.
All drivers must be the minimum age of 25 and below 70, drivers must have a full drivers license from the UK with no more than 6 points on the license, you must have held your full license for longer than 2 years, you must not have held any serious convictions on your license for example disqualified and drink driving, please check with the team at Direct Van Rental if you are unsure.
An Additional day charge is applied.
Off-road use is a violation of the rental agreement and is not allowed.